Terms and Conditions

Please read these Terms carefully before using the Website. By using the Website, users signify their assent and agreement to these Terms.

If user does not agree to these Terms, then he/she may not use the Website.

Terms of Use

The website, found under the URLs, is provided by Fairfax and Favor Ltd. References to “we”, “us” and “our” shall be deemed to be references to Fairfax and Favor Ltd. References to “you” and “your” shall be deemed to be references to person placing an order via this website. Use of this Web Site is subject to the following terms and conditions. Online customers should also refer to the Terms of Purchase. Fairfax and Favor Ltd may revise these Terms, with the revised Terms taking effect for all users as of the date stated on the posting. Consequently, users should consult the Terms regularly. The website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, broadcast, download, store, transmit, publish, licence or adapt in anyway or any materials or content in or the structure, overall style and program code of without our consent. 

Privacy Policy

For our full privacy policy please see our Privacy Policy Page

You agree that e-mail can be used as a method of communicating with you.

Purchasing Terms

Prices and availability of goods are subject to change without notice. All prices include sales tax where applicable for the UK, and, if otherwise (where there is no VAT charged, or at nil rate), no adjustment is made for a VAT equivalent amount on any shipments to sales in other tax jurisdictions. In the event that a sale is made to another tax jurisdiction, where VAT is not chargeable, nil rate or not applicable then the price reflected will not include a reduction of the VAT, nor will a refund of this amount be given. A delivery charge will be added to your order value where appropriate, please refer to the Delivery information page.

Your contract for purchases made through is with The Boot Repair Company and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You warrant that all details you provide to for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

After placing an order, you will receive an e-mail from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation.

Upon placement of your order, payment will be taken from your Selected Payment Method at the time of dispatch. If, for whatever reason, we are unable to fulfil the order, the payment will be refunded immediately on notification by the Buyer of this intention of a refund, where an exchange or pre-order is not requested. No contract for the sale of any product will exist between you and The Boot Repair Company until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.

If the availability of a product is incorrect online, we will inform you if we are unable to fulfil your order and either offer you an alternative or cancel the order.


All promotions and offers given to you by The Boot Repair Company are valid only for use on our website unless otherwise stated and are subject to stock availability. Please note promotions and discounts are not applicable to sale items. Any offers may be withdrawn at any time at the discretion of Fairfax and Favor.

Where items are added to an order as part of a promotion, the item is discounted to no value, but the amount for this promotional item will be removed from the original qualifying purchase if this is not returned when a refund is requested.

The value of the promotional item will be details on the email-confirmation and at the time of purchase.

Any promotional items will, unless stated otherwise, have to be added or requested at the time of purchase or when adding qualifying items to the basket. No items will be automatically added, and where not requested, amendments will not be made to update the order to include the promotional items.

Where the item included as part of the free promotion is labelled as free gift wrapping, this will have to be requested when adding the qualifying items to the basket, or at the time of purchase. No alternate can be provided, and the value will not be removed from returned items. When the order is placed, no guarantee can be made that any offer to buy a product can be changed to include the free gift wrapping. Qualifying items shall be detailed, and are subject to stock availability. Not all items can be gift wrapped and those which cannot be gift wrapped will not form part of the promotion. 


We accept online payment in a secure environment by many different payment methods, including debit card, credit card and online payment portals. We currently accept Mastercard, Visa, Delta and Maestro and American Express.

All credit card details are encrypted to safeguard your details and no details are saved on any website which is why the payment is processed immediately when the order is placed.

All prices quoted on this website shown in Pounds Sterling (£), and where appropriate are inclusive of UK sales tax (VAT) at the current rate where required for those areas to which it is charged. The price paid will be in pounds sterling (£), with the rate paid estimated on the website when selecting to be determined by the payment provider at their current exchange rate. Fairfax and Favor Ltd, and the Boot Repair Company can accept no responsibility for additional charges resulting from exchange rate conversions, payment in Sterling, or the exchange rate offered by the payment provider.


For Details on Returns & Exchanges please see our Returns and Exhanges page for the particulars. When returning a product only the cost of the product will be refunded and not the delivery charge.

Cancellation of an order

You may cancel your order placed up to the point of processing and printing by the warehouse. Upon cancellation, all payments will be fully refunded within 14 working days.


For full delivery terms please see our Delivery information page


Conformity of Goods

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

For products which are Faulty or not to the standard that you expect then please view our FAQs on what to do.

Data Protection

It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the We comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy.

Copyright Notice

All contents of this Web Site is either Copyright 2023 Fairfax and Favor Ltd or is licensed for use by Fairfax and Favor. All rights reserved. Please refer to the section of these Terms on Use above., its style and structure, and the materials and information on of are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in assert their moral rights. and Refavored are registered trade marks of Fairfax and Favor Ltd.

Our Liability

Since a substantial part of is both free and available to all, it is a condition that your use of is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the shall be limited to £50. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.

Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this User Agreement affects your statutory rights as a consumer.


If you believe that your intellectual property or other rights are being infringed by, or if you are dissatisfied with or any aspect of our service, in the first instance please contact

Authorised Discount usage


No discounts are currently provided


We will regularly review and, where necessary, update the information. Last reviewed 07/08/2023