Order Information

How do I place an order?
You can place an order on our website.
Can I cancel my order?
Unfortunately, once an order has been placed and paid for online it cannot be cancelled. Should you no longer want to keep your purchase we ask that you wait for your order to arrive then follow our returns process to ship your items back to us.
Where is my order?

Don’t Panic! All orders are dispatched from our UK warehouse, and the further away from us you are, the longer delivery can take.

You will receive a shipping confirmation email which contains the tracking information once your order ships. If you are having trouble tracking your parcel, or your order exceeds the expected number of days outlined in our shipping information, please contact our Customer Service team who will be happy to help you locate it.

What payment methods do you accept?
We accept most major credit card and debit cards (Mastercard, Visa and AMEX).

It can take 30 to 40 years for a shoe made from natural products such as leather to truly decompose, with synthetic materials taking over 10 times that amount of time.

With an estimated 150 million pairs of shoes from just the UK ending up in landfill each year, there are huge calls on the footwear industry to do more to reduce its level of waste.

Fairfax & Favor Quality footwear will not only last so much longer than fast fashion items when correctly cared for, but are designed in a way that they can be repaired increasing the longevity of the item.

This is why we have partnered with The Boot Repair Company, experts in leather craftsmanship and leaders of the repair industry.

Together we have created ReFavored, a site dedicated to sustainability within the footwear and apparel industry. We will give a new lease of life to worn, used or manufactured seconds products, reducing waste and avoiding landfill.