Returns
Returns Information
Refunds Policy
If the item(s) purchased is not for you, we offer a 30-day refund policy. All we ask is the item(s) are unworn and in the same condition they arrived with you in, with all the original packaging included. If item(s) are not returned to us in the same condition, unfortunately we will not be able to process the refund you wish to receive.
Do you offer Exchanges?
Unfortunately we are unable to offer exchanges for any items due to availability being limited and different grades.
How Do I return my order?
Please register your return in our returns Portal. This will guide you through the process of generating your Royal Mail returns label.
What couriers can I use to return my item?
For UK orders we offer a free returns service with Royal Mail - please register your return in our returns Portal.
How long does it take for a refund to be processed?
We aim to process a refund within 2-3 working days from the date your item arrives with us. You will receive confirmation once the refund has been processed. Please keep an eye out for this email in your inbox.
The money will go back to the original payment method used, we are unable to process the refund back to alternative methods.
The money will go back to the original payment method used, we are unable to process the refund back to alternative methods.
Have you received my return?
It takes 3-5 working days for your parcel to be returned to us. To track the progress of your returned package please follow the link in your returns confirmation email. From here you will be able to track the location of your parcel. We will keep you updated once your parcel has reached our returns team. If it has been longer than 7 working days since you returned your parcel, please get in touch with Customer Service.