chocolate Tote Bag

Condition:

What do they mean?

What do the Grades mean?

B C D

B

Great Condition

25% discount

These products are in great condition. They may have slight scuffs or imperfections, they may have minimal wear from photoshoots be shop soiled. Components might have been replaced with original parts, and tassels may vary in colour or material to original

C

Good Condition

35% discount

These products are in good condition. They’ve had minimal use and will show signs of wear on uppers or soles. Any repairs needed have been done using original parts and tassels may vary in colour or material to original, but each item has been lovingly restored.

D

Fair Enough

45% discount

These items are in fair condition. They proudly exhibit signs of wear, making them perfect for everyday use. Soles and heels may have been replaced as part of the meticulous refurbishment process to meet the demands of a new life, and tassels may vary in colour or material to original.

How We Repair Our Products:

Refavored returns undergo a thorough inspection to identify any faults and are then graded. Each pair is steam cleaned and sanitized inside and out using Micro-Fresh, effectively eliminating all known bacteria. Our skilled crafts team then proceeds with the repair and reconditioning process, addressing various aspects:

• Broken zips are replaced with new ones.
• Torn lining or seams are re-stitched to create a durable repair.
• Gusset or buckle elastic is replaced where necessary.
• Torn or weakened areas are patched.
• Soles and heels are re-bonded as needed.
• Broken eyelets and lace hooks are carefully replaced.
• Damaged laces and insoles are replaced.
• Damaged soles and heels are replaced with new ones if required.
• Packaging is replaced where necessary.